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Burgundy complaints

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370 Main Street
Highlands, NC 28741 | Get Directions

(828) 482-1700

http://www.burgundycosmetics.c...

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Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burgundy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burgundy

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $320.25 Amount Settled: $0.00

Customer Complaint

7/26/2023

After being polite enough to listen to Aria talk about the product, I was lured into the store. I was trying to be nice but I couldn't get a word in. Being from the south I was trying not to be rude. My husband came back to get me after I was almost dragged into the store. She told my husband he was a rude American, that Americans are rude. Then she used her manipulation on my husband. He proceeded to buy the product because at first it is very believable that it works. After reading reviews, I am so upset that we were dumb enough to fall for such a scam. Being in Highlands, I would think this level of community would want a better class of business in their town. People work hard for their money and would like to be treated fairly and not lied too ! My friend was impressed by cream as well and purchased it , however it wore off within a few hours. Hence the scam!! Resolution Sought I would just like a full refund with no questions asked. The ratings speak for themselves about the scam going on here. I wish 0 stars were an option.

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