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Burlington Kia of NC complaints

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2149 Hatchery Road
Burlington, NC 27215 | Get Directions

(336) 791-8288

http://www.burlingtonkianc.com

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Total Amount in Dispute:
$24,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burlington Kia of NC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burlington Kia of NC

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2/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $24,000.00 Amount Settled: $0.00

Customer Complaint

1/18/2023

They where a special that as long as make 475 a week your job was your credit I called multiple times to be sure it wasn't just to get me in there and waste my time or there's they said everything is as stated in the promotion I get have what they need and it was all lies didn't even check my check stub automatically done a credit check and said that was what they went by so why run a promotion to help the ones that struggle everyday and needs a car just feel this is wrong and had a flyer and all. Resolution Sought Keep there word on promotions don't use this to con people to drive over an hour and tell you you can't get anything when they said I was good I made enough just bring a check stub and bill in your name is all you need and you drive there and it's a fake.

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