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Burnom's Auto Body Repair complaints

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1051 Grimmett Drive
Shreveport, LA 71107-6715 | Get Directions

(318) 222-2383

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burnom's Auto Body Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burnom's Auto Body Repair

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9/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

8/19/2021

I took my car in for a partial paint job and specified dings removed. He was to replace the front bumper. I took it in on the fourth of August with the understanding the job would be completed by August 11, 2021. I was told to pick it up on Aug. 18, 2021 after many promised dates. The car was not painted properly. some areas were smeared with paint drooling. the bumper did not fit tightly. I tried reasoning with Burnom (the owner), his response was "I'm through with it" and walked away. Resolution Sought I'd like at least $400.00, so that I can get a decent paint job. Unfortunately I paid Burnom $700.00 up front. He did not do the work he claimed he would do. I feel I've been taken advantage of.

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