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Burns Chevrolet complaints

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101 Peachoid Road
Gaffney, SC 29341 | Get Directions

(864) 649-0756

http://www.burnsofgaffney.com

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Total Amount in Dispute:
$24,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burns Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burns Chevrolet

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $24,000.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

Bought a 2017 Honda CRV from Burn's Chevrolet here in Gaffney sc on June 21,2023. About two and half weeks later, I taken back to them. Due to the radio sceen,and dashboard going dark. I ask them to check,and see for what reason this was happening. After checking it. It was told to me, that nothing was wrong. They said it was doing that due the light sensor,that it was dimming and going out on there on. Due to work, family issue and death in the family. I myself fell to have it check by someone else. As I taken there words for truth facts. So here it is 8 to 9 month later. My car cuts off and stop in the middle of the road, break system locks up as we was rolling about 3mp hour in line to pick my daughter up from school. I feel like they knew something was wrong and just didn't want to fix it for me, when I taken it back to them doing that first two weeks. I feel like I been sold a "LEMON"which I purchased through my bank. I have no warranty with Burn's Chevrolet only had the 90 days warranty,which we know have expired. Now they telling me it's nothing they can do,and that I need to use my warranty with my bank to get fix or trade it in for something else with them. I feel they are responsible for the cost,and they fell to assist me properly the fist time I came to to them. Resolution Sought I would like for Burn's Chevrolet to be responsible and fix my car or trade me out with equally with no cost on my behalf or my bank.I deeply feel they knew of the computer malfunction. Me and my family could have had a bad accident if we was riding going 30mp hour or more,with break system locking up like that. Thank,you

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