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Burnsville Motors complaints

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2000 Highway 13 Frontage Road N
Burnsville, MN 55337-0000 | Get Directions

(952) 808-0031

http://www.www.burnsvillemotor...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burnsville Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burnsville Motors

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5/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/22/2022

Was told in early January that my warranty would be cancelled as I requested. Was told I would get a letter in 2-6 weeks by Royal Credit Union. The person who was supposed to eat things in action was a Financial Director from Burnsville Motors named "JT". He was very pushy and rude from the beginning. We dod not click well and he told me that from now on I would be dealing with Royal Credit Union. I kept waiting for the cancel letter for the warranty. 3.5 months later I found out that JT had never even filed the paperwork to cancel. I went to Burnsville Motors, talked to a Dave who also was apathetic but told me he would start the can el app on 4/21/22. He did not even call me. The owner Jordan Britt says he can't do nothing as that is not his specialty. I feel helpless and tired of then treating me like shit. I want the cancellation so that I can make appt with Royal Vredit Union to lower my 235.00 payments which I did not want high payments in the first place bit was told I could get $200.00 monthly payments which dod not happen. Please I need some kind of help or representation. Feel very much that I am being cheated. Resolution Sought Send the letter ASAP instead of dragging out the processing. Fire the incompetent and rude, vindictive JT. Acknowledge that they have not been conducting expedient and professional services as a company of their caliber should be doing.

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