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Burton Plumbing, Heating & Cooling complaints

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5010 F Street
Omaha, NE 68117 | Get Directions

(402) 343-0011

http://www.justcallburton.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burton Plumbing, Heating & Cooling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burton Plumbing, Heating & Cooling

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9/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/28/2024

Four months ago we purchased an entire HVAC system from Burton Heating and Plumbing ($10,000+). They sold me an A/C unit that's too small for my house. The salesman did not measure for the proper btu's. It has been four months. Initially, the A/C unit and furnace was installed improperly. We've had 8 visits and still having the same issue of our system not cooling and having hot spots. The installers failed to fill the gap around piping to attic (senior tech figured it out), unit leaking freon, techs putting in or taking out too much freon, slowing down/speeding up fan. Unit also leaking oil so they had to order a new compressor. Even with new compressor, unit is not keeping up with cooling. They promised a scheduled time and we had to call them about the missed appointment and then promised again a different time, which again was missed and we were not notified. Lastly, we were told "sometime this afternoon"…all in one day. After I demanded a new A/C unit, as we were promised through the warranty, we have been "ghosted". Resolution Sought I want them to install a new, properly sized working and efficient unit, then I will drop the complaint.

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