Complaints for Business Data Resources in Mission Viejo, CA

23162 Los Alisos Blvd. Suite 102A #125
Mission Viejo, CA 92691 | Get Directions

(800) 557-8807

http://www.basic2.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Businesses complain they receive unordered merchandise or toner at inflated prices. Most complainants allege company solicitors imply they are the regular supplier, or solicit unauthorized personnel who unknowingly agree to the orders. In some cases the complainants received notification calls warning them of future supply shortages or impending price increases.

The company responds to complaints by disputing allegations of alleged deceptive practices, by agreeing to remove complainants from thier customer lists, and by issuing credits or refunds for returned merchandise. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Business Data Resources closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Business Data Resources complaints