Busy Beez Cleaning complaints

Our policy is that we stand behind our work and make every effort to deliver to the client our high standards of cleaning or we come back and fix it. We cannot offer refunds . There are unscrupulous people that would take a free cleaning every day if we offered refunds. We do an assessment over the phone with each client to determine their dirt level and specifics they have going on in the home so we can plan the appropriate amount of time to perform the best cleaning. When we arrived at this home the downstairs bathroom, the only picture that was sent, was worse than the dirt level we were given as was the dust level. We were granted more time for this issue. We sent two competent people to do this job. We could not be in business 14 years without standing behind our work. We also recognize that clients have different ideas regarding the expectation of things and also different ideas of how dirty they think their home is. This home had an abundance of dust, caked on fans and other places. What happens in these situations is we start wiping everything off, dropping it to the ground and wipe it again. After going through a house in this condition for several hours, when we leave things start to settle. What ever we stirred up in the air started to fall back down. When Ms. Youngblood complained about our performance we immediately asked when we could come back and rectify the situation, as is our policy. She did not respond to this opportunity and decided to take it here instead. We sent two cleaners for over 4 hours each. So for Ms. Youngblood to say we did nothing for 8.5 hours but dust a few things is unconscionable. We stand by our policy, our ethics, our outstanding customer service and the service we deliver that is backed by our guarantee. Also, the picture Ms. Youngblood posted was before we ever touched it.

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