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Butler Chevrolet complaints

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2020 Riverside Drive
Macon, GA 31204 | Get Directions

(478) 250-9756

https://www.butlerchevy.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Butler Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Butler Chevrolet

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12/13/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/20/2023

I brought my 2021 Chevy and have had to bring back to the dealership repeatedly because of engine issues. I purchased an extended warranty; nevertheless, my truck is in the shop more than usual. I was not offered a loaner or resolution to the problems. The sales person keeps calling me to trade it in, get higher payments and extend my loan as if I'm starting all over again. Real nightmare Resolution Sought Some satisfaction.

Company Response

12/1/2023

Company states; 11/30/2023 -- Vehicle picked up repairs completed.

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