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Butler County Water System complaints

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1118 South Main Street, Suite 1
Morgantown, KY 42261 | Get Directions

(270) 526-4656

http://www.butlerwater.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Butler County Water System closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Butler County Water System

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4/25/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

Over charges me for bill 500 extra each month besides the other 5 each month though some one else in my name Cody raymer and Bree mechelle have police report. I want Money back, fraud and water bill in 400 a month someone else's meter number won't change on and Nora raymer Pam Kirby involved this is mine and Larry Kirby bill. Resolution Sought Charges no permission to be on bill fraud charges appeal any grievances because staff involved seriously.

Company Response

4/13/2022

Company states; As per our company policy, we are not able to discuss a customer's account with third parties.

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