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BuyBackTronics complaints

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556 Florida Central Parkway Suite 1016
Longwood, FL 32750 | Get Directions

(855) 859-4125

http://www.buybacktronics.com

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Total Amount in Dispute:
$3,350.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against BuyBackTronics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against BuyBackTronics

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12/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint

10/14/2022

Merchant is stating that the check was paid out and valid from a cell phone purchase. I sold an older iPhone to this company . My bank has verified that the check issued to me is a duplicate and will not honor it. I have gone back to the merchant and no resolution from them . They are not helping nor acknowledge the information from my bank Resolution Sought I would like to be paid in full for my phone or have my phone returned to me asap

4/21/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

4/8/2022

The business is scamming and committing fraud I sent then four I phone 13 pro max and they say the can't honor the aggressor payment for the phone but won't send the phones back to me without paying them for shipping Resolution Sought I want the four iPhone pro max's I shipped to them to be shipped back on there dime and I'll be filing a lawsuit again at that company for fraud and scamming people

Company Response

4/11/2022

Thank you for your feedback, unfortunately your devices were found to be reported as lost or stolen as shown to you with our paid IMEI reports. Unfortunately, as per law (Longwood Police Department Event Number: 20211031763) we are unable to return blacklisted devices without proof of ownership with IMEI. You failed to do this as the order sheet you provided did not contain the correct number of devices submitted nor the IMEIs. Additionally, the name, number and address on the order sheet did not match the name, number and address submitted for your trade-in. If you feel this is an error, please get in contact with your carrier to remove the devices from the blacklist. That way, we will be able to evaluate them and provide you with an offer. AT&T Customer Service: 1-(800)-331-0500 T-Mobile's Customer Service: 1-(877)-746-0909 Sprint's Customer Service: 1-(888)-211-4727 Verizon's Customer Service: 1-(800)-837-4966 If unable to provide proof of ownership with IMEI, you can provide us with a prepaid shipping label for us to send them back or $20 can be processed via PayPal to paypal@buybacktronics.com to cover the cost of shipping on your behalf since as a business we are unable to aid in the sales and transportation of lost/stolen goods.

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