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BuyGoods complaints

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1201 North Orange
Wilmington, DE 19801 | Get Directions

(208) 314-4217

http://www.buygoods.com

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Total Amount in Dispute:
$2,357.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against BuyGoods closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against BuyGoods

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,404.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

Calling. 302-200-3480 they won't let me return a auto shipped order so I said to cancel. They shipped two more orders. These orders are 6 bottles at 30 days each so I have 1.5 years of product who does that? They won't even talk to me now they just hang up product doesn't even work Resolution Sought Take all 16 unopened bottles back (tried 60 days) and refund in full including shipping

9/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $657.95 Amount Settled: $0.00

Customer Complaint

8/9/2023

I ordered some goods on June 24th of this year. My Mastercard account was charged on June 26th, 2023; The ordered Goods have not arrived up to this date. On july th 31st I cancelled the coplete order by email to the service center of Buy Goods. A representative of the company contacted me by telephone and told me, they would only refund my money once I return the order unopend. I am still waiting for its arrival. I also think it is very poor practice of the company to take funds of the customers accout before they ship the product and than not to refund it , until they receive the good back again. Time is money in their pockets,but also in the pckets of the consumer. Resolution Sought Refund the total amount of US $ 657.95 on to my credit card account rather promptly

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