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BuyGoods Inc. complaints

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1201 North Orange Street, Suite7223
Wilmington, DE 19801 | Get Directions

(302) 455-7162

http://www.buygoods.com/lp

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Total Amount in Dispute:
$310.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BuyGoods Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BuyGoods Inc.

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12/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $309.95 Amount Settled: $0.00

Customer Complaint

12/4/2024

I bought Visisharp eye product from BuyGoods Inc online shopping Platforms on 7th November 2021, and paid $309.95 to the platform by visa card. Two months later on 21st January 2022, I wrote them asking if it does not makes sense for them to refund me. I was replied that the eye product got lost in transit hence a reshipment. Until December 2024, I wrote a review on Trustpilot. Following the review a certain Joel called me and made it clear wr (BuyGoods)"cannot refund you for it has been long overdue " How will your office assist me get a refund? Resolution Sought I need a refund not the product any longer after 4 year. I believe the product may even be fake. I'm in South Africa.

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