Complaints for BuyscooterOnline.com in City of Industry, CA

805 Sentous Avenue
City of Industry, CA 91748 | Get Directions

(626) 810-8188

http://www.buyscooteronline.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sells defective or inferior quality merchandise, and fails to honor advertised warranties. Some customers complain that scooters or other merchandise are delivered inoperable, due to missing or defective parts. Others allegedly experience problems within a short period of time. Owners report engines fail after 30 minutes of usage, or that fuel leaks become apparent causing safety hazards for their children. Many customers complain they have returned the defective products for repair, or replacement, but have received nothing in return. Most complainants allege they experience difficulty contacting the company; calls are answered by voice mail only; and letters and email messages are ignored.

The company responds in a few cases by sending replacement parts or exchanging defective merchandise.

Complaint Closing Statistics

0 complaints against BuyscooterOnline.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

BuyscooterOnline.com complaints