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By Kiy complaints

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7221 Kennedy Blvd
North Bergen, NJ 07047 | Get Directions

(646) 940-1903

https://bykiy.shop/

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Total Amount in Dispute:
$291.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against By Kiy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against By Kiy

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $291.05 Amount Settled: $0.00

Customer Complaint

2/22/2022

I purchased a sneaker for my son from January 15th I yet to receive it .the usps say it was return to sender.i need to get either the money or the sneaker.i cannot afford to lose that type of money. The order # is 21881 . Resolution Sought To return either the money or the sneakers back to me.

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