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BYD Auto Sales complaints

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2964 North 7th Street
Harrisburg, PA 17110 | Get Directions

(223) 322-7905

http://www.bydautosales.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against BYD Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against BYD Auto Sales

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8/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/8/2024

I bought a Chevy Sonic Turbo as is,no check engine light until about a week after, I went to auto zone for a read it said I needed a Cadillac converter,?how did it pass inspection, turn around now it's two,went back to BYD I said something about the situation, now I need a fuel injector and something is wrong with ac! Resolution Sought Something better than this I'm on a fixed income or give me money back or fix all problems!

3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I bought a vehicle and drove it home (mentioned to mom it felt loose and different but she thought it was me needing to get use to a new car). Went out to turn back on and check engine light is on. Took to garage and it had been illegally inspected. Check engine had been reset. Now I'm missing tons of work days and renting a car here and there. I asked the car lot to take it back. They won't. After going public they finally sent me one part for resetting the check engine. But that still leaves me over a 3k garage bill on top of the rental bill & time off work. These are pre existing issues. I shouldn't pay anything for. I bought a warranty but it doesn't kick in for thirty days after purchase. So the lot needs to cover the pre existing problems. They told me it had no issues and was reliable I'd love it. I'm not trying to go after them for all my lost wages & extras. I just want my car repaired in a timely manner. It's been sitting at a garage for 3 weeks. Resolution Sought I simply want them to pay the garage bill for the problems they sold me the vehicle with. They lied and said no issues and reliable and reset check engine and sold with a lick and stick inspection. Laws we're broken & just not morally right. So just want the right thing done-pay the garage bill for parts & labor immediately so I can drive a car I just bought.

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