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Byram Healthcare complaints

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120 Bloomingdale Road Suite 301
White Plains, NY 10605 | Get Directions

(877) 902-9726

http://www.byramhealthcare.com

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Total Amount in Dispute:
$1,135.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Byram Healthcare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Byram Healthcare

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2/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $424.66 Amount Settled: $0.00

Customer Complaint

1/6/2023

The admitted they packed 36 abdominal pads at $12.49 each in error. but billed us $424.66. The customer service lady said we had 15 days to make note of it. They were in a box with a bunch of other items. Your staff person was very rude. I wrote a letter concerning same and no response , we have the 36 pads unopened. WE NEVER ORDERED THEM. I have a bill due for $208.00 that they are threatening to take to collections. I will light up FACEBook if this is not resolved satisfactorily. Resolution Sought Refunded this week or I spend all weekend trashing Byram. I am retired and have the time to do. it was YOUR MISTAKE!

10/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $710.00 Amount Settled: $0.00

Customer Complaint

9/6/2022

I am a Type 1 diabetic. I have not been able to get this company to process my order (placed 10 days ago) for a Dexcom transmitter. I've spent countless hours on the phone with Customer Service emphasizing the urgency of the situation (my current transmitter has timed out and d/t night time lows it is risky for me to go to sleep without a functioning Dexcom Unit). I'm told the "Docs Dept" is "verifying" the drs note. I've confirmed that they received the note 4 days ago. I pd $60 for overnight shipping 2days ago, hoping I could receive item in time to salvage a planned out-of-state trip. Well that was a waste, as here we are on the start of the 3day weekend and the most recent text from Byram ( yesterday, Fri evening at 7:35pm) stated my order still hasn't been processed. The Diabetes Team doesn't work on Saturdays and d/t holiday weekend, I wont be able to contact Byram until Tuesday. So the soonest I could get my item will be middle of next week, by which time my vacation window is over. This is a poorly run, heartless business with absolutely no accountability and no commitment to servicing the needs of patients. Resolution Sought #1 Ship the product! Refund Overnight Shipping $60.00 I pd in advance. Staff education re: "Patient's Needs"as a priority in ALL departments. (Customer Service reps try, but the rest of the company is simply unaccountable.)

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