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Byte complaints

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1556 20th Street Suite A
Santa Monica, CA 90404 | Get Directions

(866) 765-2327

http://www.byteme.com

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Total Amount in Dispute:
$20,202.00

Total Amount Settled:
$2,498.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Byte closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

10 complaints against Byte

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4/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,298.00 Amount Settled: $0.00

Customer Complaint

3/27/2025

ordered impression kit 05/16 purchase 06/04 $3298.00 received aligners 06/11 09/01 first complaint of fitment well over 30 emails of complaints 2 chat requests 2 phone calls (only one answered) march 16th received email saying As your Byte aligners are a custom-made medical treatment, once they have been purchased, we are not able to provide a refund again on the 18th Peyton, Thank you for replying! We apologize for any frustration this may have caused. In order to be evaluated for a possible refund we will need the following information. As this is a medical service, you can only be released from our treatment under direct medical recommendation. We will require formal documentation stating that you need to cease treatment. This must be outlined in a letter from your local dentist or doctor on their official letterhead and include the following: * Doctor or dentist's name * Your name * Date of visit/Date of letter You can attach this letter as a PDF or photo. and after pressing what is the point of going out of my way to go to the dentist and getting a release of treatment just to not receive a refund, this is what I was told later on the 18th. Thank you for replying! We apologize for any frustration this may have caused. In order to be evaluated for a possible refund we will need the following information. and again on the 18th Thank you for that information. Once you provide the letter of recomme Resolution Sought Receive a refund.

3/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,245.00 Amount Settled: $0.00

Customer Complaint

2/13/2025

Hi, I purchased the Byte aligner system in August 2020. I did not have success with the aligners as they did not fit properly enough to move my teeth the way they advertised. I reached out for additional aligners in February 2022 and still did not have success. I discontinued wearing the aligners as I felt they were potentially causing more damage to my teeth and gums than benefit. I requested a refund from Byte which they declined to give me. They are forcing customers to sign a safety disclaimer they sent in November 2024 before they will offer full customer service. This is borderline extortion to have customers sign an acknowledgement before they will consider a refund. Resolution Sought I would like a full refund for the Byte aligner program I purchased since it did not work as advertised.

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