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C & C Automotive complaints

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2355 Jefferson Davis Highway
Warrenville, SC 29851 | Get Directions

(803) 618-3195

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Total Amount in Dispute:
$6,900.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against C & C Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against C & C Automotive

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8/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,900.00 Amount Settled: $0.00

Customer Complaint

8/3/2021

1st time was for oil change, tune up and brakes. Ended up having to have drums, oil pan and gasket changed. Had to take it back due to oil light coming on. Now the amp is blown. 2nd time time going there, had to be towed. Said I needed a new engine. I used my car twice and now it's not running again. Engine has lost pressure. Air conditioners is not working either. Every time something gets fixed within a week something else years up. AC was working fine and so was amp before they worked on it. 2 visits there and has cost more than $10,000. All because I needed an oil change. Resolution Sought I want my car fixed without costing me more money and I want it fixed right. I also want them to put it back together right.

Company Response

8/16/2021

Car was repaired at no cost to customer. Towed in, replaced fuel pump, replaced connector for A/C, replaced radio amp.

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