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C & C Aluminum Builders Supply complaints

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44 Interstate Drive
Manchester, TN 37355 | Get Directions

(931) 728-8657

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against C & C Aluminum Builders Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against C & C Aluminum Builders Supply

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3/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

Every one look at one star reviews / C&C Aluminum Builders Supply MANCHESTER/ STILL MISSING SET OF SHUTTERS !! CARROT TOP THE ANGRY EMPLOYEE Installed 14 sets of shutters every SHUTTER HAS HAMMER IMPACT DAMAGE !! CARROT TOP THE ANGRY EMPLOYEE installed fascia unprofessionally ,bent over nails, bird boxes not installed properly(CROOKED)!! no nails in some, hammer damage all over faces .You cant miss him orange hair. Dale Cooper probably told him to do exactly what he did , Dale does not care what king of work his employees do , All he cares about is money, he will have palm of hand out before jobs done .The applicators of the front pouch columns and hand rails should not assume I want flag mount bracket mounted to my new columns .The one porch the column is not directly in front of the old hand rail, in turn showing nail damage area better where old rail was mounted. Who ever measured did not read tape measure right. I will never hire C&C Aluminum Builders Supply MANCHESTER again I advise you not hire them either .I am not happy with half A__ work you will not either more bad reviews than good. (No Trespassing on my Property C&C Aluminum Builders Supply. Resolution Sought Repair or stay off my property

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