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C & D Mosley Enterprises, LLC complaints

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420 Dupree Drive
Jacksonville, AR 72076 | Get Directions

(501) 983-4538

http://www.cdmosleyautosales.c...

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Total Amount in Dispute:
$3,629.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against C & D Mosley Enterprises, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against C & D Mosley Enterprises, LLC

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11/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,629.00 Amount Settled: $0.00

Customer Complaint

10/25/2023

I purchased a 2014 dodge charger from C&D Mosley Auto sales on Sept 26 2023 3 days later the car was running hot as soon as I took it to my son. He hasn't drove since. Its been parked for almost a month. I contacted the owner of the dealership where I bought the used car. Zhhe was only willing to help with a small portion. After having the car looked at by a mechanic it was discovered that the car has a blown head gasket.so I tried to tell the owner but he says he can only do a small amount of help.my son is depressed and I am dealing with anguish and frustration because I feel that we have been taking advantage of. All I want is my son a good car or his money back that he paid with his school refund. Resolution Sought Provide my son with his money back or a good car that's dependable.

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