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C & L Auto Body complaints

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848 Route 46 East
Kenvil , NJ 07847 | Get Directions

(973) 927-0900

http://www.clautobody.com

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against C & L Auto Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against C & L Auto Body

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11/22/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

10/25/2021

I had my car in to fix my passenger side bumper and I didn't use insurance I paid with my debit card. They left wrinkles on the bottom of the bumper in the middle of clear coat a botched paint job and won't fix it said it's prior damage. The only time I had work done was in 2018 at their shop but conveniently they updated their computer site and no longer have access to the incident which is totally unacceptable and untrue as being a Legal Assistant for 40 years I know about computers and networks and no company installs new software without a backup system NEVER! Therefore since I paid and they couldn't further bill my insurance for their shoddy work they blamed prior damage which apparently they never fixed properly in 2019. I am a woman and I don't go crawling around under cars to inspect work I expected a complete job and apparently was mistaken or they just messed up and made up an excuse for which they all stuck together on! I don't believe innocent people should be taken for their money by a dishonest company and my son's car was recently hit and Geico the other person's carrier recommended the same company to him. He read google reviews and went with another shop and still encountered some issues with his decal which they replaced twice why because they had a company to bill. I am completely unhappy and disabled and stuck with an inferior job. Any ideas of help as I won't go back to them. Like I told the Manager Jerry over the phone yesterday if I was painting my nail Resolution Sought I would like my car fixed by another company at their expense!

Company Response

11/19/2021

This has been resolved with customer already

Customer Rebuttal

11/22/2021

This matter has been resolved. Thank you for your help.

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