Complaints for C B Window Center in Whittier, CA

8630 Norwalk Blvd
Whittier, CA 90606 | Get Directions

(562) 695-7872

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege dissatisfaction with the installation of the windows, including delayed or incomplete installation. Complainants also report the company does not return phone calls and in a few cases, failed to show up for scheduled appointments. One complainant alleges the company has not provided a statement of the account showing the payment was received and applied.

The company responds to some complaints by stating that the work has been completed or the manufacturer took care of any problems with the windows. In one case, the company provides a detailed response claiming the consumer has not paid in accordance with the contract for the original work or the secondary contract for additional windows.

Complaint Closing Statistics

0 complaints against C B Window Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

C B Window Center complaints