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C Spire complaints

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1018 Highland Colony Parkway Suite 300
Ridgeland, MS 39157 | Get Directions

(855) 277-4735

http://www.cspire.com

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Total Amount in Dispute:
$727.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against C Spire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against C Spire

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3/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $99.00 Amount Settled: $0.00

Customer Complaint

2/21/2024

I am moving and wanted to end my internet service with C-spire. I will be leaving about 1.5 weeks into my billing period but C-spire refuses to prorate my bill but insists that I pay the full bill if 99 dollars despite the fact that I called to discontinue my service. This policy is fraudulent. Resolution Sought Change their policy and stop exploiting consumers.

12/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

11/21/2023

I originally opened an account with two lines several months ago. I had to cancel the primary (parent) line immediately due to immediate hacking. The secondary line (my daughter's) has been hacked continuously as well. I have changed the phone number to no avail. A group of people appear to be illegally linked to our phone. My daughter and I have been ridiculed and threatened via mirrored phone screen and photo shop. It also appears that some person (s) may have taken photos of myself or my daughter without our knowledge/permission. I have complained to the staff/manager of the Philadelphia, MS C Spire franchise and they have responded with deception and a lack of professional courtesy as well as disregard for my disabled daughter's well being. We have even had a 911 call to the police intercepted and shut down. Our attempts to reach CSpire technical support have also been shut down by hackers. Resolution Sought Refund $600 cost for phone and 6 months of service since account was opened. Reprimand store owner/manager for treating honest customers with a complete lack of respect my daughter and I are on a fixed income and we would like to transfer our business to a more professional company. An apology from franchise staff and a credit for said amount with appropriate support and immediate remedy of the problem will also be acceptable.

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