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Cabinetry Stone Depot LLC complaints

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213 Mundy Street
Wilkes-Barre Township, PA 18702 | Get Directions

(570) 208-8881

http://www.cabinetryandstonede...

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Total Amount in Dispute:
$3,300.00

Total Amount Settled:
$3,300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cabinetry Stone Depot LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cabinetry Stone Depot LLC

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4/6/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $3,300.00 Amount Settled: $3,300.00

Customer Complaint

3/29/2022

The owner Dave does not care about the customer after a disagreement about my appointment date that he gave to another customer after I paid to have a special sink delivered to keep my appointment date which cost me over $200 for shipment the owner refused to Work with me and told me I would just have to wait for the following week I was angry and he said if I didn't like it I could go somewhere else I never asked to go anywhere else and still wanted to do business with them he refused and gave me my money back left me with no countertops. Resolution Sought To give me back my appointment date that I was scheduled for and put my countertops in if not going to do that and I would like a $200 shipping fee back on top of $300 for aggravation for being left with no countertops and happy to try to find somewhere that will install countertops before Easter.

Company Response

3/30/2022

Company states; Customer's template was on 3/21/22 and installation was scheduled for 3/28/22. Customer was advised that the sink they selected would not work with the setup. Customer stated they ordered the proper sink online and it would not arrive til 3/25/22 . So the customer was advised that the installation would be moved to 4/4/22 because there would not be sufficient time to fabricate the countertop if the sink was arriving that late. Customer shows up on 3/24/22 with the sink. We discussed how the sink would be cut. Customer proceeded to ask if it can be installed for 3/28/22 (original installation date) . Customer was advised that his spot was already allocated for another order and even if it was not , there was not enough time to fabricate his countertop. Customer was seemingly agitated and was very displeased even though he was already advised on 3/21/22 that his installation was moved to 4/4/22 . I proceeded to sit the customer down and advised him that we do not like to work with customers that are upset and if he is not happy with how we operate I would gladly refund his deposit. He proceeded to call his wife and tell her that we are no longer doing the project and also he didn't believe we can handle this order. I decided to issue the customer their full deposit amount and waived any possible cancellation or processing fees. Customer took his sink and angrily stormed out. So as far as i am concerned this matter was closed the moment the FULL DEPOSIT was refunded .

Customer Rebuttal

4/6/2022

Consumer states; In response to the company comments yes I was not happy and the sink was there on Thursday not Friday so that means I should've been able to have my appointment date as scheduled I was told if it sink was not there before Friday then I would have to reschedule and I was aware of that but as I stated I delivered It on Thursday sink and he already gave my appointment date away never once did I ask for my money back or for him to cancel the job that was all on Dave the owner son .

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