Complaints for Cabinets Expo in Cerritos, CA

15967 South Piuma Avenue
Cerritos, CA 90703 | Get Directions

(562) 924-3520

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege dissatisfaction with installation, poor quality work, incorrect materials, and failure to complete jobs in the timeframe represented.

The company responds to complaints regarding installation services by stating they are only a retail supplier and because this work was contracted out to another source they claim no responsibility. In some cases the company responds by stating the customer signed off on the job so that indicated their satisfaction. The company responds to other complaints by reordering parts or denying the allegations indicating the customer failed to notify them within 7 days of any dissatisfaction.

Complaint Closing Statistics

0 complaints against Cabinets Expo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cabinets Expo complaints