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Cabinets To Go complaints

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24619 Pacific Hwy. South
Kent, WA 98032 | Get Directions

(253) 656-4107

https://cabinetstogo.com/

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cabinets To Go closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cabinets To Go

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1/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

11/3/2021

Cabinets to go salesperson ordered the wrong cabinets. I had in my hand at the sales persons desk while ordering and my words were "this is the cabinets, (holding up sample in my hand) I'm ready to order. The sales person said "Vicortory Ivory", I looked at the back of the sample but it did not have the name on it, so I held it up and said "this one". Now, in order to return their mistake, they are requiring I pay 1000.00 for a restocking fee for something that was out of my control. AND they won't give me a refund if I choose, if I don't pay it! If I want a refund I have to pay the FULL fee of 3500.00! Resolution Sought Refund of $14,292.20 and they pay 100 of restock fee. I told them I would have considered only exchange but their phone goes to voice mail almost every time. When I did leave a message I didn't get a call back, even after leaving messages in person 2 times. This has gone on for 2 or 3 weeks (I've lost track).

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