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Cabinets To Go complaints

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1006 Haddonfield Road
Cherry Hill , NJ 08002 | Get Directions

(856) 372-4329

http://www.cabinetstogo.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cabinets To Go closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cabinets To Go

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2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/6/2022

In order to purchase cabinets, Brandon/Brian employee (cabinets to go)came to my house to take measurements of the kitchen. According to the measurements provided by CABINETS TO GO, 15,000 worth of Cabinets were purchased. Problem is this company provided wrong measurements, shipped incorrect additional cabinets. which resulted in purchasing incorrect cabinets size, which resulted me purchasing additional correct cabinets size. I called customer service several times, placed many complaints with my issue. No one ever returned my call. No one will listen or take responsibility for the mistake this company made. Resolution Sought I want a reimbursement since the wrong measurements were taken.

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