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Cabo San Lucas Travel complaints

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P.O. Box 48088
Los Angeles, CA 90048 | Get Directions

(310) 205-0055

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Total Amount in Dispute:
$1,280.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cabo San Lucas Travel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cabo San Lucas Travel

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1/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,280.00 Amount Settled: $0.00

Customer Complaint

12/20/2022

during visit to the Cabo Treasures souvenir store at 223 Vicente Guerrero, Cabo San Lucas, Mexico, accidentally drop two small clay figures of souvenirs. Sales stuff was trying to make me pay over $300 for them. I offered $60, all I had with me. During argument one of the male employee gram me from behind and hit me on the face a few times. After I called local police, a Mexican Police officer, who use Google translator to communicate with me, with store stuff urge my wife to run to the cruise ship and bring $300 cash and give it to them. Resolution Sought Stop all cruise ships buses to bring tourists to this store.

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