Find a reputable business?

Complaints and Resolutions

Cadillac Motel complaints

Read Complaints File Complaint View Full Report

1311 W 2nd St
Owensboro, KY 42301-0534 | Get Directions

(270) 684-2343

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$285.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Cadillac Motel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cadillac Motel

Sort by

8/26/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $285.00 Amount Settled: $0.00

Customer Complaint

7/11/2025

I asked them if it was safe for me to bring my new born child there because I am currently homeless, and they said yes. Upon arrival, I was not allowed to view the rooms to make sure they met our needs, and there was open drug paraphenilia in the first room, I made them aware and recieved the key to a different room where there was paraphenilia and items for methemphetamine hidden inside the ripped out wall. They refused to recompensate the entire amount and refused to notify the police about the said paraphenilia. Resolution Sought I want a refund and for them to please get a splash of reality.

Company Response

8/11/2025

We do not have record of this consumer on file. Please provide receipt or statement of stay.

Customer Rebuttal

8/12/2025

I have a paper receipt but there is nowhere fo submit it on here. It was $275 total, Stay was paid for 7/10/2025 to 7/16/2025 in cash.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile