Find a reputable business?

Complaints and Resolutions

Caesars Interactive Entertainment, Inc. complaints

Read Complaints File Complaint View Full Report

One Caesars Palace Drive
Las Vegas, NV 89109 | Get Directions

(866) 745-2385

http://wsop.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$855.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Caesars Interactive Entertainment, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Caesars Interactive Entertainment, Inc.

Sort by

5/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $54.99 Amount Settled: $0.00

Customer Complaint

4/4/2022

I bought something I read wrong. I told them I didn't want it right when I realized it was wrong. Resolution Sought Reimbursed my payment.

1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I play on line at 888 casino. Just recently I played and won $800. They wanted me to show them the card I used. I explained to them that I used a virtual card. I have Netspend so instead of using my credit card. I can get a virtual card to feel secure. When 888 casino wanted verification. I sent a copy of card info. They said it wasn't good they needed card. I try to explain it is not a card. They tell me that they can't give me the money. Meanwhile, I used that card to gamble. They sent me an approval that money came out of that account. Then they wanted a voided check of my checking account. I told them I don't have checks. I only use the checking account number for direct deposit. This is a whole new way to do banking. No fees. So now they have my money and I can't get it. Resolution Sought I want the money I won. If they can take money from my virtual card. Then they can send me my winnings.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile