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CAF Management complaints

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2600 Network Blvd. Suite 590
Frisco, TX 75034 | Get Directions

(469) 269-1099

http://www.cafcompanies.com

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CAF Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CAF Management

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5/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

4/13/2022

NO ELECTRICITY So from FEBRUARY 3rd 2022 to FEBRUARY 28th 2022 I experienced DAILY power outages due to a faulty main breaker. Previous mngmt asked me to attach outstanding bill ($109 which I received from my energy provider) and I never heard back. So Once again my request is to have the rent ($1450) reimbursed as my unit was without electricity daily (for hours) from 2/3-2/28 and therefore uninhabitable this again cost me time,money groceries, hotel stays and all during EXTREME FREEZE (30 degree weather) which was very inconvenient! I have small children at home who were displaced and they went without food and heat (for the entire month) Also i work from home so this situation was not ideal ,I hope to hear back soon. "If your landlord does not provide habitable housing under local and state housing codes, a court would probably conclude that you have been constructively evicted this means that the landlord, by supplying unlivable housing, has for all practical purposes evicted you, so you have no further responsibility for the rent. Texas law (Tex. Prop Code Ann. § § 92.056, 92.0561) sets specific requirements for the procedures you must follow before moving out because of a major repair problem. The problem must be truly serious, such as the lack of heat or other essential service. Please advise immediately 401 414 6248 Resolution Sought Reimbursement of rent and other extra expenses

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