Find a reputable business?

Complaints and Resolutions

CAF Management complaints

Read Complaints File Complaint View Full Report

2601 Network Blvd., Suite 400
Frisco, TX 75034 | Get Directions

(469) 269-1099

http://www.cafmanagement.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$182.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CAF Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CAF Management

Sort by

7/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $182.00 Amount Settled: $0.00

Customer Complaint

6/14/2024

I have been a tenant at this address for 2 lease agreements, but under a different management company. March is when CAF management came to take over property. There system couldn't process the allocated water bills so for April they didn't have the total amount. My roommate and I paid $1915 leaving a portion that being water. For April I set up automatic payments for April and May like I have always done for 2 leases, as well as being aware of unpaid water bill for March CAF had no amount to give us. April was paid forward with all water charges. May 1st I was admitted to hospital by the 4th my situation became an immediate emergency. Well, I set up auto pay so the website showed zero balance as my payment of $1015 and my roommates payment of $1168 was paid. Much to my surprise, the system had an error and payment was not applied. I left several messages from hospital to reach out but was unsuccessful in my attempts. So upon discharge I went to office to discuss the matter. From the beginning they didn't want to talk about the late fees. They stated it is not there fault even though the system way not set up correctly on their arrival. Now, since the 5/11/2024 I made numerous attempted to get the charges removed but no one wanted to conduct business with me! Then I told them that I may want to renew my lease for a 3rd this me they told me I had to start as a new tenant by paying an application, administration fee, deposit, and transfer fee! This is not right or legal Resolution Sought Wave the $182, so I can pay my last month on my contract, they have already forced a person with a disability to homelessness! I am sustaining a wrongful eviction that I need removed as of today.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile