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Caine & Weiner complaints

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5805 Sepulveda Blvd 4th Floor
Sherman Oaks, CA 91411 | Get Directions

(818) 902-4255

http://www.connectcw.com

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Total Amount in Dispute:
$681.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Caine & Weiner closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Caine & Weiner

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9/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $681.20 Amount Settled: $0.00

Customer Complaint

8/9/2024

I received a collection letter in the amount of $681.20, for a debt with the City of Los Angeles for past business taxes. I haven't done business in the city of Los Angeles for over four years, and responded to Caine and Weiner asking for details regarding the original debt- the year the debt was incurred, original amount owed, and any interest that was assigned so that I could confirm the charges. I've sent multiple requests via email, and left voicemail messages over the past week and received no response. Resolution Sought Provide requested information or cancel the debt.

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