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Caine & Weiner complaints

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21210 Erwin Street
Woodland Hills, CA 91367 | Get Directions

(818) 226-6000

http://www.caine-weiner.com

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Total Amount in Dispute:
$4,903.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Caine & Weiner closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Caine & Weiner

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2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

I am not liable for the debt with Caine & Weiner. I do not have a contract with Caine and Weiner. They did not provide the original contract I requested. Resolution Sought Correction to my credit report. I demand this item be removed from my credit report.

1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,903.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

This complaint is regarding Caine & Weiner Collection Agency. This company purchased a debt from Progressive Insurance Agency, the issue is that I don't owe this debt. I previously had auto coverage with Progressive, however I cancelled my auto policy with Progressive on December 2nd 2022. The amount to renew coverage with Progressive Insurance was astronomical and I knew that I could not afford the amount quoted. I subsequently informed the company via telephone on December 2nd that I would not be renewing coverage with them. I then started my auto coverage with State Farm Insurance on December 2 2022. The amount of 4903.00 was then sold to Caine & Weiner. I was contacted by Caine and Weiner in an attempt to collect this debt that I do not owe. My attempts to have this debt validated with Caine & Weiner have failed. They have now posted a collection on my credit report. I filed a complaint with the CPFB on 11/6/2023 Report number 231106-12428884. They claimed that my account was active and I paid on the account until April of 2023. I sent copies of my bank statements to the CPFB to prove that no transactions had occurred between myself and Progressive Insurance Company from December 2022 to April 2023. My Insurance has been active with State Farm Insurance Company since December of 2022. I have supplied this information to Equifax, Experian, and Transunion. The credit reporting agencies remove this item but Caine & Weiner continues to report it. Resolution Sought Remove the erroneous info from my credit report and refrain from future reporting of this debt to the credit agencies. There actions are adversely affecting my ability to purchase a home, and conduct financial business in general.

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