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Cal-Am Properties, Inc complaints

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11684 SW Royal Villa Drive #8
Tigard, OR 97224 | Get Directions

(503) 968-1280

https://www.cal-am.com/

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cal-Am Properties, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cal-Am Properties, Inc

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9/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

I purchased an old fixer-upper manufactured home from Cal-Am Properties located at 11684 SW Royal Villa Dr. #82 Tigard, OR 97224. As part of the purchasing agreement, Cal-Am Properties hired Alpha Environmental to conduct an asbestos abatement on the roof. At the time of purchase, the house was scheduled for demolition, and we acquired it just a week before the planned demolition date. Regrettably, Cal-Am Properties failed to inform Alpha Environmental about the sale of the manufactured home, leading to a lack of awareness on their part. Consequently, when Alpha Environmental performed the asbestos abatement, they inadvertently caused severe damage to both the roof and the siding of the house, resulting in approximately $20,000 worth of damages. Despite our efforts to address the issue, we have faced difficulties in finding a resolution, with both Cal-Am Properties and Alpha Environmental pointing fingers at each other. We possess a letter from Alpha Environmental stating that the asbestos survey was conducted as part of a pre-demolition assessment. This strongly indicates that the miscommunication originated from Cal-Am Properties' failure to inform Alpha Environmental of the change in ownership. Resolution Sought We need the roof and the siding of our home repaired and ready for winter. The roof has holes and the moment it starts raining our roof will inadvertently leak into the house and cause further damage.

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