Complaints for Cal Pacific Products in Chatsworth, CA

20725 Prairie Street
Chatsworth, CA 91311 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege high pressure sales tactics, deceptive sales practices, and poor quality merchandise. Customers complain the company refuses to stop soliciting them after repeated requests to be removed from their customer lists. Other businesses complain that company personnel is rude and unprofessional, and frequently use profanity. Some businesses report various billing and delivery related problems, such as incomplete deliveries, delays in deliveries, or no delivery at all.

The company responds to some complaints by apologizing, deleting customers from their customer list, shipping merchandise, or issuing refunds.

Complaint Closing Statistics

0 complaints against Cal Pacific Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cal Pacific Products complaints