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Cale Home Improvement complaints

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6611 Prysock Avenue
Connelly Springs , NC 28612 | Get Directions

(828) 443-0296

http://www.calehomeimprovement...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cale Home Improvement closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cale Home Improvement

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9/10/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

8/23/2024

Originally quoted 2000.00 for a 3 day job. We were Severely over charged for a 1 day job that was quoted for 3 days at 50.00 per hour. Our total bill plus materials should have been 1000.00. We were overcharged at a minimum of 800.00. This company should not work in the Hickory / Hildebran community. Resolution Sought Recommend to business owner a reimbursement of most of the overcharged amount of money. At the VERY least $700.00

Company Response

8/27/2024

The customer was given a quoted contract price for the service. The customer indicated the contract price was the cheapest of all price quotes received. The customer asked for an estimate of time to complete the project. We estimated a maximum of up to three days. We worked 12 hours one day and several hours the following day to limit the impact of the project within the customer's home. Additional time was spent in consultation, preparing the quote, ordering, picking up, and delivering materials, etc. At no time has the customer complained about the quality of the work or craftsmanship. The customer has declined attempts for communication about her concerns. Excellent customer service and quality work are foundational to our business.

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