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Cali Lake RV Resort complaints

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10645 Soledad Canyon Road
Santa Clarita , CA 91390 | Get Directions

(661) 492-8118

http://www.calilakerv.com

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cali Lake RV Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cali Lake RV Resort

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

Advertise on craigslist About having available spots I was interested in having a spot that had full access to all the power electrical sewer and electrical sewer everything. I contacted them they said for me to come down I came down. I was a particularly happy with The way the park looked it looked run down and the people that were walking around locally kind of rough From there they instructed me to go ahead and pay the $75 deposit to ensure that I would have a spot Contacted him that Monday. They informed me that there was no more spots available And I started asking about my 75.00 deposit. I've gotten the run around on it they will not return my 75.00 deposit deposit I really need this money I'm on a fixed income every month I feel like I was scammed please help me Resolution Sought I would like to get my 75.00 I think they should know how this company runs

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