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Caliber Collision Centers complaints

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2941 Lake Vista Drive
Lewisville, TX 75067 | Get Directions

(469) 948-9500

http://www.calibercollision.co...

Monday to Friday - 8:00AM to 5:00PM

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Total Amount in Dispute:
$45,000.00

Total Amount Settled:
$0.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

9 complaints against Caliber Collision Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

9 complaints against Caliber Collision Centers

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6/4/2025

RESPONSE: No response term assigned Amount in Dispute: Amount Settled: $0.00

Customer Complaint

5/22/2025

On 11/29/2023 my vehicle was serviced by Caliber I got my vehicle back on 1/29/2024. When I drove it home, it was making a strange sound, so I called and let the manager know. He said my car was old and that is why it was making the sound. I only have honda or myself service my car, when I had my oil changed, there was a different filter on the vehicle. Caliber was only to be working on the body of the car, not the engine. I has having a difficult time removing the filter. But finally got it out. I had Honda check the vehicle out, and they stated the engine in my car was not the engine that should be in, the engine number in car was R18Z15760732 and it should be 19XFB2F56FE236882. I spoke with the new manager at Caliber, he did not want to help me out with issues on the vehicle. They are saying the filter being changed is not their fault, when no one else has worked on my vehicle. Resolution Sought To repair my car with the correct engine & parts

Company Response

6/4/2025

Per consumer this complaint is resolved.

9/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/7/2024

I took my new/used 2018 Nissan Maxima SL their for som repairs 3 claims…and didn't get MY CAR BACK THEY STOLE MY MAXIMA AND GAVE ME BACK A BEAT THIS IS NOT MY CAR Resolution Sought GET MY CAR BACK , give me the car car I dropped off and pay me for pain and suffering

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