Caliber Collision's complaints

AAA referred me to this place to have my car due the insured hitting my parked car. My case # is 015980944 estimates written by n my contact is Stephanie Rodriquez phone # 661 273-7996. AAA adjuster Garcia, Yoly # 951 369-4590. My car hit 08/04/23, I took my car in 09/25/23 n I picked my car up 10/04/23, work was incomplete (missing the right side boarder. I was told the part would be ready to pickup no later than 10/10/23 n it would only take five minutes to put on. I went by I been calling speaking with the manager n Stephanie . All they telling me it's on back order. Here it is 01/05/24 so l called today promised I will get a call back. I never gets call backs, never get updates on my part. They have poor customer service, rude ,lies talk to me like I am in the wrong for wanting my car restored, to them it's OK for me drive it around looking like that. AAA adjuster don't help either, they claim it's not their fault cause the part haven't come in. Poor customer service. Resolution Sought I want them to try harder to get the part n not ignore and avoid me. I want my car restored. Because I am senior they are hoping I forget but every time I to my car I see incomplete after they have been paid in full. Gave plenty updates when was in the shop but got paid and that's when started lying giving me the run around. When I went in to asked about the part this guy was arguing with me my car part, running my blood pressure up. So now I just call, promised a call back never happened.

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