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Caliber Home Loans complaints

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3701 Regent Blvd Suite 200
Irving, TX 75063-2296 | Get Directions

(800) 401-6587

http://www.caliberhomeloans.co...

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Total Amount in Dispute:
$3,523.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Caliber Home Loans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Caliber Home Loans

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

U.S. Bank National, Caliber Home Loans, and others securitized my assets and securities without my consent Resolution Sought I pray for full equitable compensations, clean and free Allodial Title and charges brought against them for the damages caused me for their actions and inactions. Demand audit reports on all created CUSIPS coming from the Principal and each security on the commodities, goods, ect; compensate me dollar for dollar X's two, and split 80 my way and 20 to the U.S. Treasury Department for adjusting the records and files of both side of each ledger. Place liens on their PUBLIC HAZARD BONDS

6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,523.00 Amount Settled: $0.00

Customer Complaint

3/1/2023

My homeowner insurance policy was cancelled as they state caliber did not send payment. When asked for copy of cashed check to prove to insurance company they sent it from my escrow caliber has taken 3 months to send a copy of the check supervisor will not call me back and no copy of the check has ever been sent to prove that it was even made let alone cashed by the insurance company. I want my money back ! I went uninsured for a year due to their negligence. Spoke with Traci Wright 937-525-6320 she was to locate check and never confirmed won't answer my calls this request for the copy of check has been made over 12 times since December. Resolution Sought Provide proof of a check made from my escrow account and proof it was in fact cashed by the insurance company.

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