Complaints for California Blind Factory in Santa Ana, CA

402 Goetz Avenue
Santa Ana, CA 92707 | Get Directions

(714) 438-9200

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they paid this company in excess of $1000, to manufacture and install window coverings, but the company fails to fullfill their orders. Other customers complain the company delivers and installs only some of the blinds ordered, and never returns to complete installations as per terms of their agreement. Some complainants receive nothing at all. All complainants are requesting refunds or partial refunds. To date, most complaints are unanswered. Most complainants report that they have repeatedly called the company and made other efforts to make contact but the company does not return calls or respond to letters.

Complaint Closing Statistics

0 complaints against California Blind Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

California Blind Factory complaints