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California Head & Neck Specialists complaints

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2390 Faraday Avenue
Carlsbad, CA 92008 | Get Directions

(858) 909-0770

https://calhns.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against California Head & Neck Specialists closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against California Head & Neck Specialists

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4/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

I've had a septoplasty twice. Second time done by Dr. Mehta. Now I have brain cancer and I am sure that he either doesn't know what he is doing in his practice or he closed up my nose for air going to my brain.. doesn't get there. I'm pretty sure he was probably ordered to do this by either the government or someone else who doesn't like me.. maybe one in the same people but needless to say I am now dying because of something he did to my nose. I am also sure because I cannot breathe with a mask on for very long and another doctor's reaction to looking at my nose one time assured me that something is wrong with it and then that doctor didn't want to treat me. Resolution Sought Pay my insurance back $45,000.00 which was the cost of the surgery and he should no longer be able to practice as an ENT. Thank you.

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