Complaints for California Sound, Inc. in San Bernardino, CA

740 South E Street
San Bernardino, CA 92408 | Get Directions

(909) 388-1400

http://www.californiasound.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales and billing practices. Some complainants allege that final invoices for equipment and services total considerably more than original work orders were authorized for. Other customers complain that additional work orders were added to original paperwork, or that finance charges were not the same as they had originally agreed to pay. In one case, a complainant who had closed a charge account with a zero balance in 2006, received a statement billing her for $1000 without explanation.

The company responded in a few cases by disputing the complainants allegations, and offering to provide copies of authorizations and invoices. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against California Sound, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

California Sound, Inc. complaints