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Callaghan Masonry & Building Restoration

1,063 inquiries |
Masonry Contractors

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894 Whitman Street
Hanson, MA 02341 | Get Directions

(857) 244-9318

https://www.bcallaghanmasonryi...

Monday -Saturday 7:00am - 7:00pm

Company Rating

AAA

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Customer Reviews

based on 6 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/16/2020 ROBERT A.

company refuses to repair work that was done

Had some masonry work on my stairs done in April and some cracks were observed in September. Since then, I have called the company over a dozen times, left three text messages and spoke to the owner twice. On both occasions Bernard told me that he would come out to look at the problem and come back to make the repair. Since then, I have filed a complaint with the BBB and, as of now, he hasn't .responded to either of us. Any company that doesn't have pride in their work and lies to its customers should be avoided. Extremely, disappointed with being lied to, not getting the decency of a response and not having the repair made as promised.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Callaghan Masonry & Building Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Callaghan Masonry & Building Restoration performs full service residential and commercial stone and brick restorations and repairs with a creative approach that combines old-fashioned trade principles with impeccable customer service.

Primary Contact:	Bernard Callaghan (Owner)
Business Started:	1/1/1990
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration, please contact Massachusetts Office of Consumer Affairs & Business Regulation https://services.oca.state.ma.us/hic/licenseelist.aspx or call (617) 973-8700.

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration, please contact Massachusetts Executive Office of Public Safety and Security at http://www.mass.gov/eopss/ or call (617) 727-7775.

This company's license number is CS-078230.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Bernard Callaghan Masonry Inc.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Paving Contractors