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Calloway Resort & Gardens complaints

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17800 US Highway 27
Pine Mountain, GA 31822 | Get Directions

(800) 225-5292

http://www.callawaygardens.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Calloway Resort & Gardens closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Calloway Resort & Gardens

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8/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/1/2023

We decided to do a short vacation to Pine Mountain, GA. We booked our room through a third party vendor. We were cheated out of our deposit. When we arrived we still had to pay the entire amount. We encountered a serious plumbing issue in our first room. They moved us to a second room. We encountered more problems in the second room. A lizard came in the room. Also, on the day we decided to leave, my sister and I noticed whelps on our skin here and there. We figured it was the soap and not something dealing with bugs. Upon getting home, I noticed some more issues with my skin. Blister like bumps started showing up around my chest, neck and back. So, I'm looking at all of this trying to figure out this mess. Made a few phone calls. Called Calloway Gardens Lodge and Spa Resort, didn't get an answer. About 2 weeks later, I saw my nephew, Levi, he had something broken out on his face, neck and leg. I was in shock!! Resolution Sought We are seeking pain and suffering for what took place!! These people don't want to respond because I've already tried to talk to them before I left and they didn't want to listen.

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