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Calvary Portfolio Service complaints

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500 Summit Lake Drive, Suite 400
Valhalla, NY 10595 | Get Directions

(800) 501-0909

http://cavalryportfolioservice...

Monday - Friday: 8am to 9pm EST

Saturdays: 9am to 2pm EST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Calvary Portfolio Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Calvary Portfolio Service

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10/6/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/6/2022

I paid this off the end of July 2022 and it still shows up on my credit report as a negative. My attorney says I have paid this off and this company told her I paid it off. Resolution Sought Remove the two negatives off my report with the credit companies.

Company Response

9/21/2022

September 21, 2022 VIA ELECTRONIC PORTAL Business Consumer Alliance 315 N. La Cadena Drive Post Office Box 970 Colton, CA 92324-0814 Re: Cavalry Portfolio Services, LLC Cavalry Account Number: 21559016 Dear Sir or Madam: Thank you for giving Cavalry Portfolio Services, LLC (Cavalry) the opportunity to respond to this complaint. If Ms. Schneider or her attorney would like to discuss this matter, they may call the McHughes Law Firm at (501) 376-9131.

Customer Rebuttal

9/26/2022

you finally sent me a letter confirming I paid this off. Can you now let the credit card compamies remove the negative status please? thank you

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