Find a reputable business?

Complaints and Resolutions

Calypso Cay Resort complaints

Read Complaints File Complaint View Full Report

3000 Bonfire Beach Drive
Kissimmee, FL 34746 | Get Directions

(407) 997-1600

http://www.calypsocay.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$9,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Calypso Cay Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Calypso Cay Resort

Sort by

8/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

7/12/2024

I acquired this ownership several years ago, I have been unable to utilize it for vacations since then. Consequently, this purchase has become entirely futile for me. I made attempts to terminate this agreement with Capital Vacations upon realizing that it did not align with what was initially presented to me. Despite being instructed to contact Lisa Lewis, my attempts to connect with her have spanned over a year without any response. Regrettably, neither Lisa Lewis nor anyone from Capital Vacations has reached out to me except to tell me no. This predicament has left me profoundly frustrated and disheartened. Given the circumstances and the lack in customer service from their end thus far, I am requesting the waiver of all fees associated with exiting this ownership. I seek your assistance in the resolution of this matter with Capital Vacations. Resolution Sought I want to exit the timeshare and have all fees waived.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile