Calypso Cay Resort complaints

Since 2002, I have been a loyal owner at Calypso Cay Resort, always remaining current on my obligations. Since Capital Vacations took over management in 2020, I have faced an exhausting runaround while attempting to relinquish my ownership. I am being forced to chase representatives across conflicting departments with no meaningful help. In March 2026, Capital's Kelly Hall told me to contact the resort for a fee waiver. The resort told me to go back to Capital. Capital then claimed they "couldn't take my word" for the figures and demanded I provide documents they should already have. Now, while Capital refuses to coordinate internally, they have sent me a new 2026 maintenance bill for $1,900 due May 15, 2026. This is in addition to their $3,508.04 relinquishment fee and $480 transfer fee. It is predatory to demand nearly $6,000 from a 24-year loyal owner just to exit a contract when I have been trying to settle this for months. Capital claims they have no "authority" to waive fees, yet they have the authority to manage the resort and bill me. They are using administrative silos to trap me in a pay-loop. This lack of communication and refusal to provide a fair resolution for a senior consumer is unprofessional and deceptive. I am tired of being told to "call someone else" while the bills keep coming. Resolution Sought I request that Capital Vacations waivethe $3508.04 relinquishment fee in recognition of my 24 years of loyalty. I am willing to pay the $480 transfer fee and one of the maintenance fee dues as a total and final settlement to deed back the property immediately. I demand a single point of contact authorized to finalize this exit. I want a fair exit path that doesn't involve predatory fees.

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I acquired this ownership several years ago, I have been unable to utilize it for vacations since then. Consequently, this purchase has become entirely futile for me. I made attempts to terminate this agreement with Capital Vacations upon realizing that it did not align with what was initially presented to me. Despite being instructed to contact Lisa Lewis, my attempts to connect with her have spanned over a year without any response. Regrettably, neither Lisa Lewis nor anyone from Capital Vacations has reached out to me except to tell me no. This predicament has left me profoundly frustrated and disheartened. Given the circumstances and the lack in customer service from their end thus far, I am requesting the waiver of all fees associated with exiting this ownership. I seek your assistance in the resolution of this matter with Capital Vacations. Resolution Sought I want to exit the timeshare and have all fees waived.

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