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Calypso Cay Resort complaints

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3000 Bonfire Beach Drive
Kissimmee, FL 34746 | Get Directions

(407) 997-1600

http://www.calypsocay.com

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Total Amount in Dispute:
$22,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Calypso Cay Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Calypso Cay Resort

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8/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

7/12/2024

I acquired this ownership several years ago, I have been unable to utilize it for vacations since then. Consequently, this purchase has become entirely futile for me. I made attempts to terminate this agreement with Capital Vacations upon realizing that it did not align with what was initially presented to me. Despite being instructed to contact Lisa Lewis, my attempts to connect with her have spanned over a year without any response. Regrettably, neither Lisa Lewis nor anyone from Capital Vacations has reached out to me except to tell me no. This predicament has left me profoundly frustrated and disheartened. Given the circumstances and the lack in customer service from their end thus far, I am requesting the waiver of all fees associated with exiting this ownership. I seek your assistance in the resolution of this matter with Capital Vacations. Resolution Sought I want to exit the timeshare and have all fees waived.

7/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

We have purchased a timeshare through this company, but we are unable to enjoy it due to health issues. We have been requesting to return our timeshare to them, but they refuse to help us. We have not been able to use the timeshare due to serious health issues. My wife has had 3 surgeries as well as a detached retina since 2017 which has severely impacted our ability to travel anywhere. Since March of 2020, we have been advised to refrain from any out of country or interprovincial travel due to covid-19. Now with our aging parents it is even more difficult for us to get away as they are requiring more and more assistance as well as transportation for medical appts that are 2 hour drives for us, one way. This timeshare is simply not working for us and we have a very unique situation. We are filing a complaint as this company is putting us in a bind and refusing to sympathize with our circumstances. Based on our experience, it appears that their standard practice is to prey upon people who are helpless. We just want what's fair! Resolution Sought WE want our contract cancelled!

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