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Cambridge Mini Storage complaints

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403 Sunburst Hwy
Cambridge, MD 21613-2507 | Get Directions

(410) 228-3474

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cambridge Mini Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cambridge Mini Storage

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10/3/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/31/2023

Lady named Lynn sent a rude text message about selling my property if I didn't come pick it up and when I went into the store to pick up my property she tried to push a table into me (and hit my son with the table) and beat me up after I told her the message she left me was rude. I've been waiting since March for my chainsaw. She threatened to throw my chainsaw out the back and told me to get the fuck out and I was never allowed to come in there again. She is very unprofessional and quite rude. Resolution Sought Refund for the chainsaw.

Company Response

9/21/2023

The above accusations are false I never laid hands on her or shoved a table into her or her son I have a police report and video of the incident to back this up back story before I sent her a text about her chainsaw we attempted to contact her several times about picking it up when she never returned our calls sent her a message saying she needed to make arrangements to pick it up by the end of the week so she text me back saying I was rude to her and she would be in to pick up chainsaw that day she came in to pick up her chainsaw with an attitude and ready to fight I did tell her to get the F*** out of my store after she put her finger in my face then two days after the incident she sent her daughter in here with the chainsaw saying it wouldn't start so my mechanic took it from her and started it up right in front of her with no problems which we also have video we do not owe her a refund for repair with the chainsaw we did everything that was asked of us in repairing the chainsaw. Again we do not owe her a refund we did the work and it was running properly when it left here and when she had her daughter bring it back the second time it was running when they left here.

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