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Cambridge ST Auto Exchange LLC complaints

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117 Cambridge Street
Worcester, MA 01603 | Get Directions

(774) 420-2455

https://cambridge-st-auto-exch...

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Total Amount in Dispute:
$5,700.00

Total Amount Settled:
$5,700.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cambridge ST Auto Exchange LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cambridge ST Auto Exchange LLC

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7/28/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $5,700.00 Amount Settled: $5,700.00

Customer Complaint

6/23/2022

I bought a silver 2009 Toyota Corolla cash for 5700.00, was told that it was a good car. When I asked about accidents I was told none. When I asked what was wrong with it he said just a transmission mount that he would change before I picked up the car. He never did. I brought the car back a total of three times he never fixed anything except a ball joint that he installed wrong. I brought the car to two separate mechanics to have it fixed myself both of which said the car is unfixable and extremely dangerous to be driving. The frame is broken and rusted through the axle is broken, the sway bar, and tyrods are broken . The radiator and ball joints were installed incorrectly. There is oil leaking and one the belts fell off. This is with in two weeks of me owning it. It had been in a bad accident that he did disclose to me. And only fixed the outside of the car. I tried twice to get my money back and he refused. I wrote a 93a demand letter all within the thirty days. He hasn't responded. I have a claim with the attorney general office that I'm still waiting to hear from. The next step is court. Please help. Resolution Sought I want my money back and the registration and mechanic expenses back around 7000.00

Company Response

7/18/2022

Our lawyer called the customer and they came to an agreement, for us to return the full payment price and 50 for the title. We agreed to this and returned the payment to the customer along with $50.00 for the title. This was completed on 7/15/2022. The customer was happy and satisfied with the transaction.

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